CANCELLATION POLICY

🟥 ALL SERVICES ARE NON-REFUNDABLE Cancelling your appointment will forfeit your deposit. DEPOSITS ARE NON-REFUNDABLE BUT CAN BE TRANSFERRED ONCE PER BOOKING RESCHEDULING • DEPOSIT TRANSFERS 🔻The window to reschedule with a deposit transfer is Up To 1 Hour or More Before Your Service (No Penalty with Held Deposit) Contact The Baddie Doctor to reschedule any bookings that can’t be met All funds/deposits will be held until your new appointment date. 🔻Clients new service date must be honored or a cancellation will be issued and other fees may apply. 🟥 CANCELLATIONS 24 hours or less notice is required for any and all cancellations. No Shows are prohibited and those person(s) will lose their deposit & charged 55% of the booked service. 🟥 LATENESS Every Client gets a 15 minute grace period. After 15 minutes with no communication your appointment will be cancelled with lost of your deposit and other fees may be applied. Client aren’t allowed to call at the time for their appointment or during the grace period to reschedule with a deposit transfer. At the moment of your appointment and during the grace period a reschedule is invalid. 🔻The window to reschedule with a deposit transfer is Up To 1 Hour or More Before Your Service (No Penalty with Held Deposit) In this case client’s will Lateness turns into a Cancellation the person(s) will lose their deposit & our cancellation fee will be enacted. If your Lateness turns into a Cancellation the person(s) will lose their deposit & our cancellation fee will be enacted. Any fees that can not be fufilled (i.e. service price, additional late fees, add-on cost, cancellation fees) access to future booking will be revoked that now that person(s) is in debt with our company. 🔻To regain access to booking with Lukes.Wave all debts must be paid prior. Also for the specific person(s) all future appointments must be paid in full upon booking. LATE ARRIVAL Lateness affects appointment duration. Transparency is key, always contact The Baddie Doctor if ever running late. At Luke.Wave we take quality very seriously. Not all services can be preformed in shorter timeframes, rescheduling with a deposit hold is the best course of action in these moments. But with any time frame it is still our obligation to do our best to grant all beauty requests in the remaining time. When accepting this shorter duration for any service(s) you are accepting that your final outcome of that specific service will be affected. 🟥 PAYMENTS Card or Cash payments ⬜️ HOUSE CALLS Local: House Calls/Travel Fees is $3/Mile this fee is to be paid immediately Via CASh APP: $lukeswave. House Calls/Travel Fees are non-refundable and non-transferable. Please contact The Baddie Doctor for travel inquiries. Out-Of-State: Contact The Baddie Doctor ⬜️ BOOKING When Booking you are consenting to: (Pertaining to both home-based or house calls) * Releasing your rights to any photos or videos taken before, during or after your procedure to be used for education and marketing purposes. * “The Baddie Doctor at Lukes.Wave” and is the script/line to say when all videos/photos are taken. Every client is required to do so. (Unless The Baddie Doctor ops out of doing so) * A video testimonial is recorded and required for every client. (Unless The Baddie Doctor ops out of doing so) * Please have your face free of any makeup or any impurities. Cleansing is part of every service provided if required. If additional cleansing is needed a fee of $10 being added to your total. ACTIVE / IN-ACTIVE CLIENTS: Active Clients stay consistent with booking at Lukes.Wave Cosmetic Specialty, no matter the service. Clients that haven’t booked in 2 months or more are considered in-active clientele. ⬜️ LOCATION Lukes.Wave is located in a privately owned residence in Long Island, New York. For Safety and Identification purposes all clients MUST send a VALID/UP-TO-DATE photo ID before receiving our location. Failure to provide the requested valid photo ID will result in your appointment being cancelled and considered a Last Minute Cancellation. ⬜️ EXTRA GUEST Additional guests are not permitted. 🟧 L.W LASH SERVICES At Lukes.Wave we do not use lengths longer than 20mm. 48 hour adjustment period after your appointment 🟧 L.W TEETH SERVICES🦷 We offer 30Mins & 60Mins. • Sensitive Clients: Clients with sensitive teeth we provide a lower HP%. • 60Minute Teeth Whitening is recommended for clients with deeper stains. 🟧 L.W HAIR SERVICES Any Style, Any Length, All Inclusive All Inclusive Hair Services * We charge $50/Hour to complete your requested style. Service clock starts upon arrival. 1) An Free Virtual Hair Consultation is conducted after booking to discuss the specifics of your requested hairstyle, and look. 2)Before styling an In-Depth In-Person Hair Analysis is conducted to ensure your “Hair Integrity” the ideal hair integrity standard is hydrated healthy hair and length to support the requested style choice if applicable. If Hair Integrity isnt up to standard for the resquested style minor adjustments will be made (ex: parting, size, thickness etc) to achieve our client’s desired look. • Includes: Braiding Hair — Human Hair is an up-charge — Wash unit coming soon 🟧 L.W SKIN TREATMENTS Custom Facials • Massage • Waxing • Laser • Tattoo • Advanced Treatments • Body Treatments When booking your first skin treatment the fee is Consultation+Skin Treatment. A new Skin Analysis/Consultation is mandatory for In-Active Clients. ACTIVE / IN-ACTIVE CLIENTS: Active Clients stay consistent with booking at Lukes.Wave Cosmetic Specialty, no matter the service. Clients that haven’t booked in 2 months or more in-active clientele. 🔺IMPORTANT: With all facials client at-home skincare regimen and lifestyle factors play a huge role in the end result post treatment. Maintenance is key. Clients come to Lukes.Wave for our skills and expertise and upon walking out of our doors it is the client’s job to sustain and maintain until your next appointment. 🔺IMPORTANT: Skincare works hand and hand with every individual’s health history and background. Results will differ from client to client even when receiving the same treatment.