CANCELLATION POLICY

🟥 ALL SERVICES ARE NON-REFUNDABLE Cancelling your appointment will forfeit your deposit. 🟥 CANCELLATIONS 48 hours or more notice is required for any and all cancellations. No Shows are prohibited and those person(s) will lose their deposit. 🟥 PUNCTUALITY Clients are required to show up on time to their booked service. No shows forfeit their deposit and other fees may apply. 🟥 PAYMENTS Card • Cash • Venmo 🔻Any fees that can not be fufilled access to future booking will be revoked. 🔻To regain access to booking with Lukes.Wave all past debt must be paid in full + $250 penalty fee. For this specific person(s) all future appointments must be paid in full upon booking. ⬜️ HOUSE CALLS House Calls/Travel Fees are non-refundable Lukes.Wave uphold a standard quality and cleanliness no matter our location, Client homes must be In congruence with hygienic standards and adequate space to preform any services booked. Failure to client(s) appointments will be cancelled and Lukes.Wave Cancellation Policy will be enacted. • House Calls/Travel Fees is to be paid immediately upon booking and are non-refundable and non-transferable. ⬜️ BOOKING When Booking you are consenting to: (Pertaining to both home-based or house calls) * Releasing your rights to any photos or videos taken before, during or after your procedure to be used for education and marketing purposes. * “The Baddie Doctor at Lukes.Wave” and is the script/line to say when all videos/photos are taken. Every client is required to do so. (Unless The Baddie Doctor ops out of doing so) * A video testimonial is recorded and required for every client. (Unless The Baddie Doctor ops out of doing so) ⬜️ LOCATION Lukes.Wave is located in a privately owned residence for Safety and Identification purposes all clients MUST send a VALID/UP-TO-DATE photo ID before receiving our location. Failure to provide the requested valid photo ID will result in your appointment being cancelled and considered a Last Minute Cancellation. ⬜️ EXTRA GUEST Not permitted. 🟧 L.W LASH SERVICES At Lukes.Wave we customize the perfect size thickness and lengths to compliment our clients desired style and lash health. 🟧 L.W TEETH SERVICES🦷 We do not work over decaying teeth or cavities. Oral hygiene must be up to standard with nor major dental issues. 🟧 L.W HAIR SERVICES Any Style, Any Length, All Inclusive All Inclusive Hair Services Service clock starts upon arrival or after set up for house calls. 1) Viral Hair Consultation is conducted after booking to discuss the specifics of your requested hairstyle, and look. 2)Before styling an In-Depth In-Person Hair Analysis is conducted to ensure your “Hair Integrity” the ideal hair integrity standard is hydrated healthy hair and length to support the requested style choice if applicable. If Hair Integrity isnt up to standard for the resquested style minor adjustments will be made (ex: parting, size, thickness etc) to achieve our client’s desired look. • Includes: Braiding Hair — Human Hair is an up-charge — Wash unit coming soon 🟧 L.W SKIN + BODY TREATMENTS Custom Facials • Massage First skin treatment (facials) service total is Consultation+Skin Treatment. New Consultation/Skin Analysis is required every 3 months for all clients. All advanced treatments are determined by the health practitioner’s interpretation of client health. 🔺IMPORTANT: Skincare works hand and hand with every individual’s health history, diet, genetics and lifestyle, results will differ from client to client. Client’s at-home skincare routine and products may affect results post treatment.